Terms and Conditions

These General Terms and Conditions govern the contractual relationship between the lessor {{firma_name}}, {{firma_adresse}} (vira-reisen.at) and the renter (a consumer within the meaning of the Austrian Consumer Protection Act, KSchG) for the rental of motorhomes, caravans and holiday accommodation.

§ 1 Conclusion of contract

The rental contract comes into existence upon written confirmation of the booking by the lessor. An online booking via vira-reisen.at constitutes an offer by the renter. With the booking or contract confirmation by e-mail, the renter receives a unique contract number.

After confirmation by the lessor, the renter receives a booking confirmation containing a confirmation link. The contract is concluded only when this link is clicked. Until then the period is reserved without obligation. If confirmation does not take place within 3 calendar days of the booking confirmation being sent, the reservation is deemed cancelled and the period is released again. No costs arise for the renter as a result.

§ 2 Rental object

The rental object is the vehicle or property specifically designated in the rental contract, with the equipment described in the listing. Minor deviations that the renter can reasonably accept do not give rise to any right to a price reduction or withdrawal.

§ 3 Rental price & payment

1. The rental price results from the rate stated in the rental contract (price per day or per night × quantity).
2. In addition, a security deposit is set, the amount of which is determined individually per rental object and is stated in the booking confirmation. The deposit is blocked on the renter's credit card for the duration of the rental (pre-authorisation) and not debited. The amount is unavailable to the renter during that time. After proper return the block is released; depending on the card issuer it may take a few working days for this to appear on the card account.
3. In addition to the rental price, a service fee of € 35.00 is charged per booking. It covers preparing the vehicle: technical check before handover, topping up consumables, instruction, and handling handover and return including the protocols. The fee applies once per booking regardless of the rental period and is shown separately in the quotation.
4. Driving on Austrian motorways and expressways with vehicles subject to tolls may incur a distance-related toll (GO-Box) — as a guide about € 0.30 per kilometre driven. As the toll statement reaches the lessor only a few days after the rental ends, this amount is invoiced separately after the trip. See § 11 for details.
5. The rental price is payable as a prepayment in full (100 %) before handover. Accepted payment methods are SEPA direct debit, credit card or bank transfer in accordance with the booking confirmation. A valid credit card is additionally required for the deposit block.
6. If the renter has no credit card, the deposit is instead transferred together with the rental price and, once released, transferred back to the account stated by the renter. The release procedure is identical in both cases.
7. All prices are in euros and include 20 % VAT where applicable.

§ 4 Cancellation by the renter

Cancellation must be made in writing by e-mail. The following cancellation fees apply:

Time of cancellation before the rental start	Cancellation fee
4 weeks (28 days) or more	0 % (free of charge)
3 weeks (21 to 27 days)	40 % of the rental price
2 weeks (14 to 20 days)	60 % of the rental price
1 week (7 to 13 days)	80 % of the rental price
less than 7 days or no-show	100 % of the rental price

The security deposit is released or transferred back in full in every case. In the event of proven illness or accident, the lessor will endeavour to find an accommodating solution; however, there is no legal entitlement to this. Travel cancellation insurance is expressly recommended.

§ 5 Right of withdrawal for online bookings

Because bookings for a specific travel period are contracts for accommodation services for a specific date, the statutory right of withdrawal under the Austrian Distance and Off-Premises Transactions Act (FAGG) is excluded (section 18 (1) no. 10 FAGG). Only the cancellation deadlines set out in § 4 apply.

§ 6 Handover & return

1. The rental object is handed over on the day of arrival between 14:00 and 18:00 and must be returned on the day of departure by 10:00 at the latest. Deviations are possible in individual cases and are documented in the rental contract.
2. This makes a change of renter on the same day possible: return in the morning, handover to the next renter in the afternoon.
3. For certain rental objects a cleaning and service day is scheduled after each rental, on which no rental takes place. This currently applies to the Luxusmobil Premium and is taken into account in the booking calendar.
4. At handover a handover protocol is drawn up documenting the condition of the rental object as well as, where applicable, mileage, fuel level, etc. Both contracting parties confirm the protocol with their signature.
5. On return, the condition is checked again and recorded in the return protocol. The renter receives the return protocol by e-mail and confirms it via the link it contains; the same link can be used to raise an objection within the period stated there.
6. A late return entitles the lessor to charge an additional daily flat rate.

§ 7 Obligations of the renter

The renter undertakes:

• to treat the rental object with care and to use it exclusively in accordance with the contract;
• not to smoke inside the rental properties and vehicles;
• to bring pets only with prior written consent;
• in the case of vehicles, to hold a valid driving licence appropriate to the vehicle and to present it to the lessor on request;
• not to sublet the rental object to third parties;
• to report damage, technical defects or accidents to the lessor without delay — this expressly includes accessories and interior fittings;
• In the event of defects on or inside the vehicle or any of its parts, the renter must arrange for repair themselves. The lessor accepts no liability for this and is not obliged to provide any replacement or compensation. There is no entitlement to compensation or to substitute measures — such as the provision of another vehicle, a reduction of the rental price or withdrawal from the contract.
• when travelling abroad, to observe and pay tolls, the GO-Box and other country-specific regulations on their own responsibility.

§ 8 Liability of the renter

The renter is liable for all damage caused to the rental object during the rental period insofar as it was caused by them, by accompanying persons or by improper use. No liability arises for normal signs of use.

In the case of improper handling of the vehicle or its interior fittings the lessor accepts no liability whatsoever; the renter must make good the resulting damage themselves.

In the event of intentional breaches of the obligations under § 7 or in the event of gross negligence, liability extends to the full damage including any consequential costs (e.g. loss of earnings because the object cannot be rented out during repairs).

§ 9 Liability of the lessor

If the renter suffers a loss, the lessor is liable only where the lessor caused it intentionally or through gross negligence. The lessor is not liable for slight negligence.

The lessor is, however, fully liable for personal injury and in all cases where liability is mandatory by law — for example under the Austrian Product Liability Act (PHG).

§ 10 Insurance

The rented vehicles carry the statutory third-party liability insurance as well as comprehensive insurance with an excess. The excess in the event of damage is borne by the renter and is stated in the rental contract. The lessor does not offer a reduction of the excess. Renters are advised to check whether the excess is covered by a credit card with rental vehicle cover or by their own insurance (for example excess or travel insurance). Any such cover exists solely between the renter and their card or insurance provider; towards the lessor the renter remains obliged to bear the excess.

There is no insurance for the renter's personal property; renters are advised to take out their own travel and household contents insurance.

§ 11 Tolls and GO-Box (Austria)

1. Vehicles with a maximum permissible weight exceeding 3.5 t are subject to distance-related tolls on Austrian motorways and expressways. Charging is handled via a GO-Box permanently assigned to the vehicle and kept in it. Vehicles up to and including 3.5 t require the motorway vignette instead; a valid vignette is affixed at handover.
2. Toll amounts incurred during the rental period are invoiced to the lessor and passed on to the renter once the statement is available. As toll data arrive with a delay, this may occur after the vehicle has been returned and after the deposit has been released; the renter remains obliged to pay.
3. The renter must leave the GO-Box in the vehicle and handle it with care. The renter is liable for loss or damage to the GO-Box; replacement is charged at ASFINAG rates.
4. Costs arising from non-compliance with toll regulations — in particular substitute toll, penalties and processing fees — are borne entirely by the renter. This also applies where the charge reaches the lessor only after the rental period has ended.
5. Tolls, vignettes and road usage charges abroad are the renter's own responsibility to observe and pay.

§ 12 Refund of the security deposit

1. After a proper return ("return OK") the card block is released. The release is initiated without delay; depending on the bank, it may take a few working days until the amount is available again with the card issuer. No debit takes place in this case.
2. In the event of established damage or additional consumption (e.g. tank not full, final cleaning not carried out), the corresponding amount is debited from the blocked sum and the remainder released. The reason is documented for the renter in writing, with amounts.
3. If the deposit was transferred because no credit card was available, it is transferred back to the account stated by the renter once released; a justified retention is deducted from the refund amount.
4. If the damage exceeds the deposit, the renter is obliged to pay the difference.

§ 13 Reviews & data protection

After the booking has been completed, the renter receives an optional invitation to submit a review. Participation is voluntary. Our privacy policy applies to the handling of personal data.

§ 14 Applicable law & place of jurisdiction

Austrian law applies, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. In disputes with consumers, the mandatory consumer protection provisions and rules on jurisdiction of the country of residence remain unaffected. The place of jurisdiction for disputes is — to the extent legally permissible — Vienna.

§ 15 Severability clause

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.